Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Atlanta's thriving tech scene! We're seeking passionate tech enthusiasts to provide critical infrastructure support while growing with our Fortune 500 client base. Enjoy comprehensive training, mentorship from senior engineers, and exposure to cutting-edge technologies in a collaborative environment.
As part of our dynamic IT team, you'll gain hands-on experience with enterprise systems while building problem-solving skills that employers value. Our Atlanta headquarters offers modern amenities, flexible work options, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and create user knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and troubleshoot security incidents
- Assist with onboarding/offboarding employees and device provisioning
- Participate in regular IT training sessions and skill development
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving aptitude
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs and work in a hybrid environment
- Valid driver's license for occasional on-site visits
- Strong written and verbal communication skills