Job Description
Launch your IT career with TechSolutions Inc., a Mesa-based leader in digital transformation! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to our growing client base. Enjoy comprehensive training, mentorship from industry veterans, and clear pathways for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and troubleshooting steps in knowledge base
- Collaborate with senior IT staff on system updates and security protocols
- Manage helpdesk tickets and maintain service level agreements
- Assist with user onboarding and offboarding processes
- Participate in IT infrastructure monitoring and preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows OS, Active Directory, and networking concepts
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Valid Arizona driver's license required for occasional on-site visits
- Ability to lift 30 lbs for equipment maintenance