Job Description
Launch your IT career with TechSolutions Inc., Fresno's premier technology innovator! We're seeking passionate Entry Level IT Support Specialists to join our growing team. This is your golden ticket to hands-on experience with enterprise systems while working alongside industry mentors. Enjoy competitive compensation, comprehensive benefits, and a clear career advancement path in California's Central Valley tech hub.
Our Fresno campus offers a collaborative environment where your technical skills will flourish. You'll gain exposure to cloud infrastructure, cybersecurity protocols, and cutting-edge IT solutions. If you're ready to transform theoretical knowledge into practical expertise, apply today and become part of Fresno's thriving tech ecosystem!
Responsibilities
- Provide Tier 1 technical support to 100+ employees via ticketing system, phone, and in-person requests
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Deploy and maintain desktop/laptop equipment with imaging tools like SCCM
- Assist with cybersecurity initiatives including vulnerability scanning and patch management
- Document all IT processes and solutions in knowledge base systems
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification strongly preferred
- Basic understanding of Active Directory, DNS, and TCP/IP networking
- Proficiency with Windows 10/11 and Microsoft 365 applications
- Excellent troubleshooting methodology and customer service skills
- Ability to lift 30 lbs and work in server environments
- Valid California driver's license for occasional equipment transport
- 1-2 years help desk or internship experience preferred