Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals to provide essential technical support to our growing client base in Albuquerque. You'll work in a collaborative environment with mentorship from senior engineers while gaining hands-on experience with cutting-edge systems. This is your opportunity to build foundational skills in network administration, cybersecurity, and cloud technologies while making a tangible impact on local businesses.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS workstations and network equipment
- Document technical issues and resolutions using ticketing systems
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with cross-functional teams on system upgrades and migrations
- Conduct user training on new technologies and best practices
- Monitor network performance and escalate critical issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Problem-solving aptitude and ability to learn quickly
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation