Job Description
Launch your IT career with Baltimore's leading tech innovator! We're seeking passionate entry-level IT professionals to join our dynamic support team. You'll gain hands-on experience with cutting-edge systems while working in a collaborative environment focused on growth and innovation. Perfect for recent graduates or career changers eager to build foundational IT expertise.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Create and maintain user documentation and knowledge base articles
- Monitor system performance and escalate complex issues appropriately
- Collaborate with senior engineers on infrastructure projects
- Deliver exceptional customer service via ticketing systems and direct support
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 20lbs for equipment handling