Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic Louisville team as IT Support Specialists. You'll gain hands-on experience in cutting-edge technologies while supporting our growing client base. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to career advancement. Our collaborative environment values innovation and continuous learning, making it the perfect launchpad for your tech journey.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document incidents and solutions in IT service management systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams to resolve complex technical issues
- Train end-users on new technology implementations
- Participate in IT infrastructure upgrades and maintenance projects
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license for occasional off-site support