Job Description
Launch your IT career with TechSolutions Memphis! We're seeking passionate entry-level professionals to join our dynamic team as IT Support Specialists. In this role, you'll gain hands-on experience in enterprise-level systems while supporting Fortune 500 clients across the Memphis metro area. Our comprehensive training program bridges academic knowledge with real-world technical skills, preparing you for rapid career growth in Memphis's thriving tech ecosystem.
Why join us? We offer competitive benefits, mentorship from industry veterans, and opportunities for specialization in cybersecurity, cloud infrastructure, or network administration. Perfect for recent graduates or career changers with foundational technical aptitude.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure workstations, servers, and peripheral devices
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and migrations
- Monitor IT infrastructure using monitoring tools like SolarWinds
- Assist with cybersecurity protocols including endpoint protection
- Deliver user training on new software implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license for occasional client site visits