Job Description
Launch your IT career in the vibrant heart of Las Vegas! TechNexus Solutions is seeking passionate entry-level IT professionals to join our dynamic support team. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while working in a collaborative environment that values growth and innovation. Enjoy competitive benefits, professional development opportunities, and the excitement of working in Nevada's thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop computers and peripherals
- Document technical procedures and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with senior IT staff on system upgrades and projects
- Support office AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work in a physical office environment