Job Description
Join TechNash Solutions as an Entry-Level IT Support Specialist and launch your career in Nashville's thriving tech scene! We're seeking motivated tech enthusiasts to provide critical infrastructure support to our growing client base. This hybrid role offers hands-on experience with cutting-edge technologies while fostering professional growth through mentorship and training programs. Enjoy competitive benefits, flexible work arrangements, and opportunities to work with Fortune 500 companies. If you're passionate about problem-solving and eager to build a foundation in IT operations, this is your gateway to an exciting career path.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor system performance and resolve security vulnerabilities
- Document technical issues and resolutions using ITSM tools
- Collaborate with senior engineers on complex infrastructure projects
- Deliver user training on new software and security protocols
- Participate in system upgrades and maintenance windows
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to troubleshoot hardware/software issues independently
- Valid Tennessee driver's license for occasional on-site visits
- Proficiency with Microsoft Office 365 and cloud services