Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals with a hunger to learn and grow in a fast-paced environment. You'll gain hands-on experience with cutting-edge systems while providing critical technical support to our clients. This role offers comprehensive training, mentorship from industry experts, and clear pathways for advancement into specialized IT fields. If you're ready to transform your technical knowledge into real-world solutions, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
- Manage user accounts, permissions, and access controls in Active Directory
- Document incidents, resolutions, and asset configurations in IT service management systems
- Collaborate with senior IT staff on network monitoring and security protocols
- Assist with software deployments, patch management, and system upgrades
- Deliver basic training to end-users on company applications and security best practices
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Microsoft Office Suite, and network fundamentals
- Familiarity with helpdesk ticketing systems and ITIL principles
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to prioritize tasks and work independently in a team environment
- Valid Texas driver's license (required for occasional on-site visits)
- Must pass background check and pre-employment drug screening