Job Description
Launch your IT career with TechBoston Solutions! We're seeking passionate entry-level IT professionals to join our Boston-based team. As an IT Support Specialist, you'll gain hands-on experience supporting enterprise systems while working alongside industry experts in our downtown office.
What We Offer:
- Comprehensive training program and mentorship
- Opportunities for AWS/Azure certifications
- Modern hybrid work environment
- Health benefits and 401(k) matching
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees
- Deploy and troubleshoot Windows/macOS systems
- Manage Active Directory and Office 365 environments
- Document SOPs and maintain knowledge base
- Collaborate on cloud migration projects
- Monitor ticketing system (ServiceNow/Jira)
- Assist with network infrastructure maintenance
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of networking fundamentals
- Familiarity with Windows Server administration
- Customer service orientation with strong communication
- CompTIA A+ or Network+ certification preferred
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional site visits