Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Denver's thriving tech hub. You'll provide critical support to our growing client base, troubleshooting hardware/software issues and optimizing system performance. With mentorship from senior engineers and hands-on exposure to enterprise infrastructure, you'll gain invaluable experience in a collaborative environment. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls via Active Directory
- Deploy and configure workstations, peripherals, and network equipment
- Document technical procedures and create knowledge base articles
- Provide Tier 1/2 support via phone, chat, and in-person assistance
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in IT infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS troubleshooting
- Customer service mindset with strong communication skills
- Ability to learn new technologies quickly and work independently
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site support