Job Description
Launch your tech career with TechSolutions Inc., a leading Seattle-based innovator! We're seeking passionate entry-level IT professionals to join our dynamic support team. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while providing exceptional service to our diverse client base. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment in the heart of Seattle's tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/Linux systems
- Manage help desk tickets and document solutions in ITSM systems
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office Suite
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred