Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! At TechSolutions Inc., we nurture emerging talent through hands-on experience with cutting-edge systems. This role offers comprehensive training, mentorship from senior engineers, and a clear path to specialization in cloud infrastructure or cybersecurity. Enjoy a collaborative culture in our downtown Indianapolis headquarters, with competitive benefits including tuition reimbursement and professional certifications.
Responsibilities
- Provide Tier 1 technical support for 200+ employees via helpdesk tickets and live chat
- Deploy and configure Windows 10 workstations and Microsoft 365 applications
- Manage Active Directory accounts and basic network troubleshooting
- Assist with hardware installations, repairs, and asset inventory management
- Document IT procedures and maintain knowledge base articles
- Participate in quarterly system upgrade projects under supervision
Qualifications
- Associate degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office suite
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30 lbs and work in server environments occasionally
- Valid driver's license for occasional off-site support