Job Description
Launch your IT career with TechNova Solutions in the heart of San Francisco! We're seeking passionate entry-level professionals to join our dynamic IT support team. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while providing exceptional service to our innovative clients. Enjoy a collaborative environment, mentorship from industry experts, and opportunities for rapid career growth in one of the world's tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and troubleshooting steps
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement security protocols
- Deliver user training on new technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of internship or helpdesk experience
- Proficiency in Windows/macOS, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs for equipment handling
- Valid California driver's license required