Job Description
Launch Your Career in the Heart of Texas!
TechHorizon Solutions is looking for an ambitious Entry Level IT Support Specialist to join our growing team in Fort Worth. We are dedicated to nurturing young talent and providing the tools you need to succeed in the technology industry. Whether you are a recent graduate or looking to pivot into tech, this is the perfect opportunity to gain hands-on experience.
As our newest team member, you will play a crucial role in maintaining our clients' technological infrastructure. We offer a comprehensive mentorship program and a collaborative environment where no question is too small. Join us and become a part of the next generation of IT professionals.
What We Offer:
- Competitive starting salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Paid training and certification reimbursement programs.
- Flexible work schedule and a casual office atmosphere.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and remote access.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage and prioritize incoming IT tickets using our Service Desk software.
- Assist in the setup, configuration, and deployment of new devices and workstations.
- Perform regular system updates, backups, and basic network maintenance.
- Document technical procedures and maintain accurate asset inventory logs.
Qualifications
- High School Diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Basic understanding of computer hardware components and networking concepts.
- Strong customer service skills with the ability to communicate complex technical information simply.
- Willingness to learn new technologies and adapt to changing IT environments.
- Reliable internet connection and a quiet workspace (if hybrid/remote).