Job Description
Launch your IT career with TechSolutions Inc., a leading technology firm in Jacksonville's thriving tech corridor. We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team. This role offers hands-on experience in enterprise environments with mentorship from industry veterans. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure workstations, peripherals, and cloud-based systems
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams on system implementations
- Monitor system health and perform proactive maintenance
- Train end-users on new technologies and best practices
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in varied office environments
- Valid Florida driver's license for occasional site visits