Job Description
Launch your tech career with TechSolutions Inc., a leading IT innovator in Philadelphia! We're seeking passionate entry-level IT professionals to join our dynamic support team. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment that values growth. Our Philadelphia headquarters offers state-of-the-art facilities and opportunities to work with cutting-edge technology while serving Fortune 500 clients.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Deploy and configure desktop/laptop systems across enterprise environments
- Monitor network performance and troubleshoot connectivity problems
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers on complex system implementations
- Assist with security protocols and access management
- Participate in cross-departmental technology initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- Valid driver's license for occasional equipment transport