Job Description
Launch Your Career in Technology with Apex Systems
We are seeking a motivated and tech-savvy Entry Level IT Support Specialist to join our dynamic team in Phoenix, Arizona. This is an excellent opportunity for recent graduates or career changers looking to gain hands-on experience in a fast-paced IT environment.
As an IT Support Specialist, you will be the first line of defense for our internal clients, providing essential technical assistance and ensuring our systems run smoothly. We pride ourselves on our collaborative culture and are dedicated to providing the training and mentorship needed to help you succeed.
What You Will Do:
- Provide Tier 1 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues for end-users.
- Perform hardware installations, upgrades, and routine maintenance.
- Assist in the administration of internal networks and security protocols.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to improve system reliability and user experience.
Why Apply?
- Competitive salary and comprehensive benefits package.
- Access to professional development and certification reimbursement.
- Supportive team environment with experienced mentors.
Ready to start your journey in IT? Apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues for end-users.
- Perform hardware installations, upgrades, and routine maintenance.
- Assist in the administration of internal networks and security protocols.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to improve system reliability and user experience.
Qualifications
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- Basic knowledge of Windows operating systems and Microsoft Office suite.
- Understanding of networking fundamentals (LAN/WAN, TCP/IP, DNS).
- Strong analytical thinking and problem-solving skills.
- Excellent customer service and communication abilities.
- CompTIA A+ certification is a plus but not required.