Job Description
Launch your IT career with TechSolutions Houston! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in the heart of Houston's thriving tech scene. As a cornerstone of our operations, you'll gain hands-on experience in network administration, cybersecurity best practices, and enterprise system maintenance. This role offers unparalleled mentorship from senior engineers and a clear path to career advancement within our rapidly growing organization.
Our ideal candidate is a tech-savvy problem-solver with foundational knowledge and a passion for continuous learning. You'll work in a collaborative environment supporting Fortune 500 clients while building expertise in cloud technologies and IT infrastructure. Join us to transform your academic knowledge into practical skills while making tangible impact.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and mobile devices
- Monitor and troubleshoot network performance using diagnostic tools
- Document IT processes, incidents, and resolutions in ServiceNow
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with cross-functional teams on system upgrades and migrations
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Familiarity with Windows OS, Active Directory, and Microsoft 365
- Basic understanding of cloud platforms (AWS/Azure)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks