Job Description
Launch your tech career with TechCorp Solutions, a leading IT services provider in Los Angeles! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team and deliver exceptional technical support to our diverse client base. This is your gateway to the tech industry with comprehensive training, mentorship, and growth opportunities. Join us in shaping the future of IT infrastructure while building valuable skills in networking, security, and cloud technologies.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Manage helpdesk tickets using ticketing systems (ServiceNow/Jira)
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in on-call rotation for critical system support
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Customer service experience with strong communication skills
- Familiarity with cloud platforms (AWS/Azure) a plus
- Ability to troubleshoot hardware/software issues methodically
- Valid driver's license and reliable transportation