Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Austin. As a cornerstone of our digital transformation, you'll gain hands-on experience with cutting-edge technologies while delivering exceptional user support. No experience? No problem! We provide comprehensive training and mentorship programs designed to accelerate your growth. Join us to build foundational skills in network administration, cybersecurity, and cloud technologies while making tangible impact in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support to resolve hardware, software, and network issues for 500+ employees
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain cybersecurity protocols including endpoint protection systems
- Document IT processes, incidents, and resolutions in ServiceNow
- Assist with cloud infrastructure management using AWS/Azure fundamentals
- Collaborate with senior engineers on complex troubleshooting projects
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with analytical mindset
- Excellent written and verbal communication abilities
- Ability to prioritize tasks in fast-paced environments
- Customer-focused attitude with patience and empathy
- Proficient with Microsoft Office 365 and collaboration tools