Job Description
Join our dynamic IT team and kickstart your career in technology! InnovateTech Solutions is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base in the Bay Area. This role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment.
As a key member of our support team, you'll troubleshoot hardware/software issues, manage network infrastructure, and deliver exceptional customer service. We provide comprehensive training and mentorship to help you develop expertise in cybersecurity, cloud technologies, and IT operations.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 technical support via phone, email, and in-person assistance
- Manage user accounts, permissions, and access control systems
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Document technical procedures and maintain service ticket systems
- Assist with cybersecurity protocols including endpoint protection and data backups
- Collaborate with senior engineers on complex technical projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and Active Directory
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Experience with ticketing systems (e.g., Jira, ServiceNow) a plus
- Valid driver's license for occasional on-site visits