Job Description
Launch your IT career with Omaha Tech Innovations! We're seeking passionate entry-level professionals to join our dynamic support team. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to career advancement. Our collaborative culture values innovation and professional growth – perfect for recent graduates or career changers eager to make their mark in tech.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and access permissions across Windows and cloud platforms
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system health and perform preventative maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Proficiency with Microsoft Office 365 and ticketing systems
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work in varied office environments