Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional support to our clients in Virginia Beach. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment where your growth is prioritized. If you're ready to transform your technical knowledge into real-world solutions, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts and permissions in Active Directory environments
- Document technical issues and resolutions in ITSM systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system maintenance and security updates
- Deliver exceptional customer service via phone, email, and remote support
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation