Job Description
Join TechForward Solutions as an Entry-Level IT Support Specialist and launch your career in Atlanta's thriving tech hub! We're seeking passionate tech enthusiasts to join our dynamic team and provide exceptional IT services to our clients. This is your opportunity to grow professionally while making a real impact in a collaborative, innovative environment. No prior experience required – we provide comprehensive training and mentorship to set you up for success. Apply today and become part of Atlanta's next generation of IT leaders!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical processes and maintain detailed ticket logs
- Collaborate with senior engineers on complex infrastructure projects
- Provide on-site support for Atlanta-based clients as needed
- Stay current with emerging technologies through continuous learning
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security protocols
- Excellent problem-solving skills and customer service mindset
- Strong written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 25 lbs and work in various office environments
- Valid driver's license for occasional client visits