Job Description
Join Tech Innovate KC’s dynamic IT team and kickstart your career in technology! We’re seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in Kansas City’s thriving tech ecosystem. This role offers hands-on experience with cutting-edge systems and mentorship from industry veterans, positioning you for rapid growth in the IT field.
Our ideal candidate is a tech-savvy problem-solver with a passion for customer service and a desire to learn. You’ll gain exposure to enterprise-level infrastructure, cybersecurity protocols, and digital transformation projects while supporting both internal teams and external clients. If you’re ready to build a solid foundation in IT and contribute to innovative solutions, we want to hear from you!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document troubleshooting steps and solutions in IT service management systems
- Collaborate with senior engineers to resolve complex technical escalations
- Assist with cybersecurity awareness training and basic security protocol enforcement
- Support IT infrastructure projects including hardware upgrades and system migrations
- Conduct user onboarding and offboarding processes
Qualifications
- Associate’s degree in IT, Computer Science, or related field OR equivalent technical certification (CompTIA A+, Network+, etc.)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Experience with ticketing systems (ServiceNow, Jira, etc.) preferred
- Ability to lift up to 25 lbs for equipment installation/maintenance
- Valid driver’s license for occasional on-site client visits
- Excellent written and verbal communication skills