Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in Sacramento's thriving tech hub! We're seeking passionate tech enthusiasts to join our dynamic team in providing exceptional IT infrastructure support. This role offers hands-on experience with enterprise systems, network administration, and cybersecurity protocols while working alongside industry mentors. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across platforms
- Monitor system performance and troubleshoot technical issues
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols and vulnerability assessments
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct employee training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows Server, Active Directory, and cloud platforms
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently and in team environments