Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our growing client base in Fresno and beyond. You'll work in a collaborative environment where your contributions directly impact business success. We offer comprehensive training, mentorship from senior engineers, and clear career advancement paths. If you're eager to learn, troubleshoot, and grow in the IT field, this is your perfect launchpad!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Diagnose and resolve network connectivity issues and system malfunctions
- Document all support activities in ticketing systems with detailed resolution steps
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams to implement IT solutions
- Participate in on-call rotation for after-hours emergency support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred (not required)
- Valid California driver's license for occasional on-site visits