Job Description
Launch your IT career with InnovateTech Solutions, a rapidly growing tech firm in Tucson! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and provide exceptional technical assistance to our clients. This is a fantastic opportunity to gain hands-on experience in network administration, system troubleshooting, and client support while working with cutting-edge technologies.
At InnovateTech Solutions, we invest heavily in our employees' growth through structured training programs and mentorship opportunities. You'll work alongside seasoned IT professionals and develop skills in cloud computing, cybersecurity, and infrastructure management. Our collaborative, startup-like environment encourages innovation and career advancement.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop computers, laptops, and peripheral devices
- Assist with network setup, security protocols, and system backups
- Create and maintain technical documentation, including user guides and troubleshooting procedures
- Collaborate with senior IT staff on system upgrades and security patches
- Monitor system performance and report potential vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Jira, Zendesk)
- Strong problem-solving abilities and customer service orientation
- Certifications (CompTIA A+, Network+) are highly desirable
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation