Job Description
Join our dynamic IT team at TechSolutions Inc. in Baltimore! We're seeking passionate entry-level professionals to kickstart their careers in technology. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless system functionality and user satisfaction. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to career growth. Work in a collaborative environment with cutting-edge technology while making a tangible impact on our organization's digital infrastructure.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and permissions in Active Directory
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on system upgrades and projects
- Deliver excellent customer service to all internal stakeholders
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional off-site support