Job Description
Join our dynamic IT team at TechNexus Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. As a key member of our Las Vegas operations, you'll gain hands-on experience with cutting-edge systems while contributing to a collaborative, innovative environment. We offer comprehensive training, career advancement opportunities, and a culture that values continuous learning and professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to end-users via phone, email, and chat
- Install, configure, and maintain network equipment including routers and switches
- Document IT processes and create user documentation for knowledge base
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with senior technicians on complex system deployments
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud services (AWS/Azure)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service experience preferred
- CompTIA A+ or similar certification a plus
- Valid Nevada driver's license (required for on-site visits)