Job Description
Launch your IT career with TechSolutions Oklahoma! We're seeking passionate Entry-Level IT Support Specialists to join our growing team in Oklahoma City. This role offers hands-on experience with enterprise systems, network administration, and cybersecurity fundamentals in a collaborative environment. Perfect for recent graduates or career changers eager to build technical expertise while serving diverse clients across the region.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain Windows/macOS workstations and network infrastructure
- Document IT processes, service requests, and incident resolutions using ticketing systems
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with senior engineers on cloud migrations and system upgrades
- Train end-users on software applications and best practices
- Monitor network performance and troubleshoot connectivity issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving abilities and customer service mindset
- Familiarity with virtualization (VMware/Hyper-V) and cloud platforms
- Ability to lift 30lbs for equipment maintenance tasks
- Valid driver's license for occasional on-site client visits