Job Description
Launch your tech career with InnovateTech Solutions, Detroit's premier IT services provider! We're seeking passionate entry-level IT professionals to join our dynamic team and support Fortune 500 clients across the metro area. This role offers hands-on experience with cutting-edge infrastructure while providing structured career growth opportunities. Enjoy a collaborative environment with mentorship from senior engineers and exposure to diverse projects. What you'll gain: Industry certifications, cloud training, and potential for rapid advancement. Why join us? Comprehensive benefits, flexible work arrangements, and a commitment to employee development. Apply now to become part of Detroit's tech transformation!
Responsibilities
- Provide Tier 1-2 technical support for 500+ users across Windows/macOS environments
- Deploy and configure hardware/software including cloud services (AWS/Azure)
- Monitor and maintain network infrastructure including firewalls and VPNs
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in 24/7 on-call rotation (1 week/month)
- Assist with cybersecurity protocols and data protection initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Active Directory, DNS, and DHCP
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Valid driver's license for occasional client site visits
- Ability to lift 50 lbs for equipment installation