Job Description
Launch your IT career with CyberSecure Solutions! We're seeking passionate entry-level professionals to join our dynamic support team in El Paso. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for our clients while growing your expertise in cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents and resolutions in ticketing systems
- Assist with cybersecurity protocols including endpoint protection and user access management
- Collaborate with senior technicians on complex troubleshooting
- Conduct user training on new systems and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid Texas driver's license for occasional off-site support