Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Boston's thriving tech hub! We're seeking passionate tech enthusiasts to provide exceptional technical support to our dynamic client base. You'll gain hands-on experience with cutting-edge infrastructure while working alongside industry veterans in a collaborative, growth-oriented environment. This role offers structured training programs, mentorship opportunities, and a clear path to career advancement in IT operations, cybersecurity, or cloud technologies.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients via remote support and on-site visits
- Deploy and configure desktop/laptop systems, printers, and network equipment
- Document technical procedures and maintain accurate asset inventory databases
- Collaborate with senior engineers on network security protocols and system updates
- Provide user training on productivity software and security best practices
- Monitor system performance and proactively address potential vulnerabilities
- Participate in after-hours on-call rotation (1:4 schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Familiarity with Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and customer service mindset
- Ability to lift 30 lbs and work in varied office environments
- Valid driver's license for occasional client site visits
- 1+ years internship or helpdesk experience preferred