Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional IT support to our growing client base in Indianapolis. This full-time role offers comprehensive training, mentorship from senior engineers, and opportunities for career advancement in a dynamic work environment. If you're ready to solve technical challenges and help businesses thrive through technology, we want to hear from you!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Document support tickets, solutions, and asset inventory in IT service management systems
- Collaborate with senior IT staff on system upgrades, security patches, and project implementations
- Deliver user training on new software and technology solutions
- Monitor system performance and proactively address potential security vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certification
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with attention to detail and logical troubleshooting approach
- Excellent written and verbal communication abilities for technical and non-technical audiences
- Customer service mindset with patience and ability to work under pressure
- Valid driver's license and reliable transportation for occasional on-site support