Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Charlotte's booming tech scene! We're seeking passionate tech enthusiasts eager to provide exceptional IT support to our growing team. As a key member of our IT department, you'll gain hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional development. If you're ready to turn your technical skills into a rewarding career, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with cross-functional teams to resolve complex technical challenges
- Participate in system upgrades and infrastructure projects
- Maintain knowledge base articles for self-service support
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ certification or equivalent technical training preferred
- Ability to troubleshoot hardware and software issues methodically
- Valid North Carolina driver's license for occasional site visits