Job Description
Join TechNova Solutions, a leading Silicon Valley tech innovator, as an Entry-Level IT Support Specialist. This role offers hands-on experience in enterprise IT environments with mentorship from senior engineers. You'll deploy cutting-edge systems while building foundational skills in cybersecurity, cloud infrastructure, and network administration. Our collaborative culture includes dedicated training programs and rapid career progression paths. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees via ticketing system and remote assistance
- Deploy and configure Windows/macOS workstations, mobile devices, and peripheral hardware
- Manage Active Directory accounts, group policies, and cloud services (Azure/O365)
- Conduct network diagnostics using Wireshark, ping, and traceroute tools
- Document IT procedures, inventory assets, and maintain compliance records
- Collaborate with cross-functional teams on system upgrades and security patches
- Participate in 24/7 on-call rotation (1 week/month) for critical incidents
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (or willingness to obtain within 90 days)
- Proficiency in Windows 10/11, macOS, and basic Linux command line
- Understanding of TCP/IP, DNS, DHCP, and basic network topologies
- Experience with helpdesk software (ServiceNow, Zendesk) or ticketing systems
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written/verbal communication and customer service aptitude
- Must be authorized to work in the United States without sponsorship