Job Description
Launch your IT career with TechSolutions Inc.! We're seeking a passionate Entry-Level IT Support Specialist to join our dynamic team in San Antonio. As a key member of our technology department, you'll gain hands-on experience maintaining enterprise systems while supporting our 500+ employees. This role offers structured training, mentorship opportunities, and a clear path to advancement in cybersecurity or cloud infrastructure. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via ticketing system and direct assistance
- Deploy, configure, and maintain desktop/laptop systems, printers, and mobile devices
- Monitor system health using tools like SolarWinds and ServiceNow, escalating critical issues
- Document IT processes and create user guides for internal knowledge base
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with vendors for hardware procurement and service agreements
- Participate in IT projects involving cloud migration and infrastructure upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic proficiency in Windows OS, Active Directory, and Microsoft 365
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with strong verbal/written communication skills
- Ability to troubleshoot hardware issues and perform component replacements
- CompTIA A+ certification preferred (training provided if not certified)
- Valid driver's license for occasional equipment transport between offices