Job Description
Launch your tech career with NexusTech Solutions, a fast-growing IT innovator in Phoenix! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge systems while providing critical technical support to our clients. This role offers structured training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity or cloud infrastructure. Enjoy competitive benefits, flexible work arrangements, and the opportunity to grow within a company that invests in talent.
Our Phoenix headquarters features state-of-the-art labs, collaborative workspaces, and a culture that celebrates innovation. We pride ourselves on fostering an inclusive environment where new ideas thrive. If you're ready to transform your academic knowledge into practical expertise, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
- Document all IT incidents, resolutions, and asset inventory in ServiceNow ticketing system
- Collaborate with senior IT staff on network security protocols and system updates
- Assist with user onboarding, training, and compliance with IT policies
- Participate in monthly IT infrastructure maintenance and system audits
- Contribute to knowledge base articles and troubleshooting documentation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent written and verbal communication skills for diverse user interactions
- Basic knowledge of cybersecurity best practices and data protection protocols
- Ability to lift 25 lbs for hardware setup and maintenance tasks
- Valid Arizona driver's license for occasional off-site support