Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate entry-level IT professionals to join our dynamic support team in New York City. You'll gain hands-on experience with cutting-edge infrastructure while delivering exceptional service to Fortune 500 clients. Our comprehensive training program includes mentorship from senior engineers and certification opportunities. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation. If you're eager to grow in IT and thrive in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage service tickets through our ITSM platform with SLA compliance
- Deploy and configure workstations, laptops, and mobile devices
- Monitor system health and proactively resolve infrastructure alerts
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Assist with cybersecurity protocols and access management
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS, networking fundamentals, and Active Directory
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+ or similar certification (or willingness to obtain)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment installations
- Valid driver's license for occasional site visits