Job Description
Join our award-winning IT team and kickstart your career with comprehensive training! TechGrowth Solutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our dynamic San Jose headquarters. No prior experience required – we provide paid hands-on training in network administration, cybersecurity fundamentals, and cloud technologies. Work with cutting-edge equipment while supporting Fortune 500 clients in a collaborative environment that values growth and innovation. Enjoy competitive benefits, mentorship from industry veterans, and clear advancement pathways to senior roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain knowledge base articles
- Participate in 12-week paid training program covering Cisco/Juniper networks
- Collaborate with cross-functional teams on IT infrastructure projects
- Support cloud migrations and SaaS implementations
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly
- Valid California driver's license (for occasional on-site visits)
- Pass background check and drug screening
- CompTIA A+ certification (training provided)
- Willingness to obtain CCNA within 18 months