Job Description
Join our award-winning team as an Entry-Level IT Support Specialist! We provide comprehensive paid training to launch your career in technology. No prior experience required—just your passion for problem-solving and customer service. At TechNova Solutions, we invest in talent through our 12-week immersive training program covering network administration, cybersecurity fundamentals, and cloud computing. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of Manhattan.
Responsibilities
- Provide technical support to employees via phone, email, and in-person
- Install, configure, and maintain hardware/software systems
- Troubleshoot network connectivity issues and system malfunctions
- Document all IT incidents and resolutions in ticketing systems
- Assist with cybersecurity best practices implementation
- Participate in ongoing skills development through company training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional equipment pickups)
- Passion for technology and continuous learning
- Authorization to work in the United States