Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Raleigh's thriving tech hub! We're seeking passionate tech enthusiasts to deliver exceptional support to our dynamic team. This role offers hands-on experience with enterprise systems while working alongside industry experts in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers ready to build foundational IT skills.
Responsibilities
- Provide first-level technical support for hardware/software issues via ticket system and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Assist with network administration tasks including VPN setup and security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with senior team on system upgrades and maintenance projects
- Train employees on new software and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Problem-solving aptitude and attention to detail
- CompTIA A+ certification preferred (or willingness to obtain)