Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional customer service and technical assistance to our growing client base in Phoenix. This role offers hands-on experience with cutting-edge systems and a clear path for professional growth within our dynamic team.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and solutions using ticketing systems
- Collaborate with senior engineers on complex technical projects
- Provide user training on company software and security protocols
- Assist with network monitoring and basic system administration tasks
- Contribute to IT asset inventory management and lifecycle tracking
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service aptitude
- CompTIA A+ or similar certification preferred
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation