Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate beginners to provide exceptional technical support to our growing client base. This is your opportunity to gain hands-on experience in a dynamic environment with mentorship from industry experts. Our Columbus office offers a collaborative culture, competitive benefits, and clear growth paths. If you're a problem-solver eager to learn, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Provide user training on company software and systems
- Monitor network performance and security protocols
- Assist with asset management and inventory tracking
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking principles
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues independently
- Proficiency with Microsoft Office suite
- CompTIA A+ certification preferred (not required)
- Valid Ohio driver's license (occasional onsite visits required)