Job Description
Launch your tech career with TechNova Solutions, a dynamic IT firm in Dallas! We're seeking passionate entry-level IT Support Specialists to join our growing team. As a key member of our infrastructure support group, you'll gain hands-on experience while delivering exceptional technical assistance to our clients. Enjoy a collaborative environment with mentorship from senior engineers, comprehensive training programs, and clear pathways for advancement. If you're ready to transform your academic knowledge into real-world expertise, this is your gateway to the Dallas tech scene.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve IT issues via phone, email, and remote access
- Install, configure, and maintain desktops, laptops, and peripherals
- Document all support tickets and maintenance activities in ITSM tools
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with cross-functional teams on IT infrastructure projects
- Contribute to knowledge base documentation and SOP development
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with analytical approach to technical challenges
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Proficiency with ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 30 lbs and work in a hybrid office environment