Job Description
Launch your career with TechNova Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Seattle. This full-time position offers comprehensive training, competitive benefits, and clear growth pathways in the technology sector. Work alongside industry experts in a collaborative environment where your problem-solving skills will be valued. Perfect for recent graduates or career changers with foundational technical knowledge.
Responsibilities
- Provide Tier 1 technical support for employees across hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install/configure workstations, peripherals, and enterprise software
- Document IT incidents and maintain accurate asset inventories
- Collaborate with senior IT staff on infrastructure projects
- Implement security protocols and data backup procedures
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred (not required)