Job Description
Launch your career with NexusTech Solutions! We're seeking passionate Entry Level IT Support Specialists to join our remote team in Seattle. No prior experience required – we provide comprehensive training to help you thrive. This full-time role offers competitive pay, benefits, and growth opportunities in a dynamic tech environment.
As an IT Support Specialist, you'll be the first point of contact to resolve technical issues, ensuring seamless operations for our clients. Our supportive culture values curiosity and continuous learning, making it the perfect starting point for your tech career.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex problems
- Participate in ongoing training programs to develop technical skills
- Assist with cybersecurity best practices and data protection protocols
- Support network connectivity and peripheral device setup
Qualifications
- High school diploma or equivalent (technical degree preferred)
- Strong problem-solving and analytical abilities
- Excellent communication skills (written and verbal)
- Basic computer proficiency with Windows/macOS
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Self-motivated with strong time management skills
- Reliable home office setup with high-speed internet